A+++++ construction company! From the consultation and financing to the last deck screw, they were first rate with everything. Extremely professional. We had three decks put in: a mini side entry deck and a separate larger rear deck, as well as a pool deck. Could not have asked for better craftsmanship. The decks are better than we imagined and we cannot wait for next spring and summer to enjoy barbecues and swimming in our pool once again. This time knowing the decks we have are safe and soundly constructed. Thanks again Solid State! You did an incredible job!
-One of the things we were really explicit about with Jeff was that we wanted to ensure the yard/property were cleaned up after the job, as we have a dog and a toddler, and we use our lawn a lot. We were really disappointed that we had to ask multiple times for the yard to be cleaned up more after the job, and we are still finding nails and staples around the lawn weeks later. We also realized after the final walkthrough that there was a powdery residue left across our back lawn from the team cutting the PVC rake-board for install, which we are very disappointed by. One of the reasons we chose to go with Solid State is because of Jeff's assurances that the site would be spotless after, so this was probably our biggest disappointment.
-As mentioned, we had a rough start with Solid State, with a sales rep who came back for a second visit without formal proposals as we'd discussed at our first meeting, and very high, non-detailed rates. A separate rep followed up after we declined to move forward, to schedule a follow-up with Jeff, the owner, and we were frustrated when we called to confirm the day before only to find out the rep hadn't realized Jeff would be on vacation. Eventually, we did get to meet with Jeff, and moved forward with the roofing as noted above.
-There was a lot of confusion/lack of communication around aspects of the install process. William had called me to tell me they were going to be delayed by a day due to rain, stating that they never start roofing jobs in the rain. That was fine, but the crew showed up two days later to begin work, when it was still raining. I asked them to hold off until I talked to William (who wasn't onsite yet), and after about an hour when I was able to reach William on the phone, he said they shouldn't have been there until after the rain. We also had issues with communication around the end of the job, as I'd been assured the project would be done in 2 days. I was traveling that second day, and my husband returned home to find that the job hadn't been completed. Again, we had to reach out to get the update that they would need to finish work on a third day. I also had to request scheduling of a final walkthrough with William to ensure everything was completed to our satisfaction. William was very professional and helpful whenever I reached out, but I do wish things were more proactively communicated throughout the process.
I recently contracted with Solid State to do some repair work on a rotting deck and the whole project from start to finish was excellent. I reached out through their website and within a few hours had received a phone call and email scheduling an appointment to scope out the project. Jeff the owner was honest and very fair in his estimate of the project and all the work was completed on schedule. Joe managed the project and his team could not have done a better job ensuring the work was done correctly while communicating any unforeseen changes/ issues before taking action.
The Good:
-So far, the roofing and rake board look good, and did well about a week after install with a heavy snowstorm.
From the beginning of our experience with Solid State, there were aspects we really liked and some things that were frustrating, and that stayed true throughout our entire experience.
-Jeff, the owner, was really responsive when we'd had a bad experience with the initial sales rep who came out, and he personally came out to work with us on a revised bid. He asked really thoughtful questions about what had gone wrong, and seemed genuine about wanting to hear our feedback so that he could make fixes. He also replied to my call when issues arose during install, and was again, very receptive/helpful.
All in all, our roof looks good, and we are hoping that it continues to perform well for years to come.
The Not So Good:
The end product looks amazing and everyone I worked with was professional, honest, and committed to the project. I plan to use Solid State for future projects and would recommend them if you need any exterior work done.
-Their revised bids were in-line with if not slightly below other bids we received from competitors on both the roof and the siding (the original bids were much higher, but the revised ones were within a thousand or so of others we'd gotten). -William, the project manager, was very nice and professional when we did have problems during the install (more below on that).
Solid State removed our old siding, installed James Hardie siding and also replaced the stairs to our back porch. All of the work was done promptly, on schedule and with a focus on our satisfaction with the results. Chris, our Project Manager, did a great job of checking in frequently and promptly attending to any questions or concerns about the work. Be sure to contact these people if you want great work done on your home.
Been working with Solid State for several weeks now on our home project in West Newton replacing our existing 6" thick exterior of cedar shakes and aluminum siding and most of our old and leaky windows. Chris the project manager is terrific to work with... Extremely knowledgeable, very responsive and great listener. Process is enjoyably collaborative. Crew is good natured on on point. Love the Hardie Board siding and trim and Marvin windows. All the peripheral materials are high quality, as well. Our house is truly undergoing a transformation. Some in process photos attached...
-Our gutters were removed/reinstalled as part of the process, and the gutter guards were haphazardly reinstalled. William quickly had the crew fix this after the final walkthrough.
Solid State Construction is a US General Contractor based in Shirley, Massachusetts. Solid State Construction is located at 2 Shaker Road D203, Shirley, MA 01464, USA.
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